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LEAP-S3

How to reset to factory settings Frequently Asked Questions Frequently Asked Questions

The main problems can often be solved by resetting to factory settings. Please note that your applications and settings will not be saved. You’ll need to reinstall your applications.

 

Go to “Settings” (gear icon),

OK / System / OK / About /OK / Reset / OK / Factory Reset / OK

The remote control no longer responds and the batteries have been checked. What should I do? Frequently Asked Questions Frequently Asked Questions

Restart the Leap S3 by disconnecting it from the mains and then pressing buttons 7 and 9 on the remote control simultaneously for 20 seconds.

Why can't I get Dolby sound from the Spdif optical digital audio output? Frequently Asked Questions Frequently Asked Questions

The Leap S3 does not directly render DTS or DD formats via the optical audio output, but the PCM format rendered enables all DTS/DD digital amplifiers to decode the signal and render this format.

In other words, the signal at the SPDIF output is given back raw, and your digital audio amplifier will decode the DD or DTS signal if it has the capacity to do so.

I don't have a 4K (UHD) image, even though the content is broadcast at this resolution. What can I do? Frequently Asked Questions Frequently Asked Questions

The Leap S3 box is designed to transmit 4K streaming platform content. You must have the corresponding subscription and the connected TV must be 4k compatible and the transmission parameters must be set to the highest 4K/2160P resolution.

The box’s default resolution is 1080P. This is because most TV models support it.

If a 4K-compatible TV is connected to the Leap S3, there will be automatic communication via HDMI between the box and the TV to determine the maximum possible resolution.

If you find that this communication via HDMI with certain TVs doesn’t work as it should, the cause may be the HDMI protocol (CEC) or an entry-level HDMI cable, which is very often the case. Resolution is then maintained at 1080P. In this case you need to go to the “Display” menu and manually select the highest resolution 4k / 2160P.

Why do not find the play store on the home page ? Frequently Asked Questions Frequently Asked Questions

The Leap S3 IP TV box is “Google TV” certified. These ergonomic settings are locked by “Google TV” unlike “Android TV”
In fact, the Play Store is directly available on the home screen in another form. You can access it by going to “applications” where you will find your applications, the “Play store” search engine and the “Play store” suggestions.

Why aren't some applications available in the play store? Frequently Asked Questions Frequently Asked Questions

the failure of some applications is beyond our control. Android TV application and content developers are free to make their own technological choices. The Leap S3 is Android TV certified and fully complies with the standards required by Google. Please contact the publisher of the missing application.

How do I add or remove an application from the Home screen? Frequently Asked Questions Frequently Asked Questions

Go to “applications” and “your applications” go to the “Show all” icon located to the right at the end of the list, Press “OK”, the list of applications opens, The number of possible applications on the home page is limited to 12.
Select the application of your choice. Long press “OK”, a window appears, select “Move”. Then move the application icon using the arrow keys and then press “OK”

How to delete an application ? Frequently Asked Questions Frequently Asked Questions

Go to “applications”, select the application of your choice. Long press “OK”, a window appears, select “show details” and confirm with “OK”, then select “Uninstall”, press “OK” and confirm.

I've plugged in an AZERTY keyboard via USB but the QWERTY is recognized. Frequently Asked Questions Frequently Asked Questions

Go to Settings / Device preferences / Keyboard / Settings / Languages / set active input mode to French

If the problem persists, please contact the keyboard manufacturer’s support department.

How do I play back and record multimedia content with Leap S3? Frequently Asked Questions Frequently Asked Questions

The Leap S3’s SD card and USB ports enable multimedia files to be played back via the media player application you choose from the Play store.  Search for “Multimedia player” in the Play store, and you’ll find a wide choice.

The SD card and USB ports can also be used to record content using an appropriate application: search for “record” in the Play store.

Many streaming applications also let you resume playback where you left off.

What are the special features of the Leap S3 USB port? Frequently Asked Questions Frequently Asked Questions

The USB 2.0 port supports NTFS or FAT formatted devices up to 1TO.

How do I access the Internet with Leap S3? Frequently Asked Questions Frequently Asked Questions

Via Google Play store, search for “internet web browser”. Numerous applications are available for surfing the Internet.

If a specific application is missing, it is beyond our control. Developers of Android TV applications and content are free to make their technological choices. The Leap S3 is Google TV certified and fully meets the standards required by Google. We invite you to contact the publisher of the missing application.

The volume is abnormally low even though it is set to maximum on the TV and on the Leap S3 Frequently Asked Questions Frequently Asked Questions

Limited compatibility is possible with some TV brands on certain points of the HDMI CEC protocol. To solve the problem, simply deactivate the “volume control” function.
Go to the “settings” menu / “Display and sound” / HDMI CEC / turn off the “Volume control” line

Why is the USB port inactive when the device is in standby mode ? Frequently Asked Questions Frequently Asked Questions

The Android 12 version takes into consideration the new European requirements in terms of energy saving. Under Android 12, USB ports are inactive by default when the device is in standby mode.

This setting can be changed as follows:

Settings / Device preferences / Power saving / set sleep mode / select “Close”